Explore Uber’s Generative AI solutions – namely NOVA and Scout –  which are designed to radically transform customer experiences that cut across Digital and Physical interactions.  As 100s of millions of people globally interact with Uber, there is a big focus on delivering efficient and high-quality services. Our AI-powered assistants address these challenges by leveraging retrieval-augmented generation (RAG) to deliver fact-based, personalized, and empathetic responses grounded in Uber’s extensive knowledge base. Discover how the Gen AI solutions improve operations productivity while maintaining user trust.

​Attendees will walk away with practical strategies for applying advanced AI techniques to optimize customer experience, enhance user satisfaction, and gain key insights on how to integrate GenAI systems at scale.