What happens when we recognize conversation as one of humanity’s oldest technologies—and build AI that respects its complexity and power? In this strategic case study, Krish Ramineni shares insights from five years at the intersection of conversational AI and practical business applications. This presentation offers a framework for creating AI systems that transform ephemeral dialogue into accessible knowledge while maintaining ethical boundaries. Drawing from experience serving organizations from startups to Fortune 500 companies, Sam will explore:

• The untapped knowledge mine: Why 70-80% of organizational knowledge remains trapped in conversations, and strategic approaches for ethically extracting this value
• Ethics-first architecture: Practical design principles where privacy and security aren’t bolt-on features but foundational elements—with lessons applicable across AI domains
• Accessibility as competitive advantage: How democratizing sophisticated AI capabilities creates unexpected innovation patterns that benefit the entire ecosystem
• Voice agent implementation: Strategic considerations for introducing AI agents into sensitive business contexts, including valuable lessons from unexpected challenges
• Human-AI collaboration: Designing systems that genuinely augment human capabilities while addressing legitimate concerns about AI’s workplace impact

Attendees will gain practical frameworks for implementing AI that creates immediate value while building long-term trust. This session addresses the human, ethical, and organizational factors that ultimately determine whether AI solutions succeed in real-world applications, with actionable insights for building systems that work for everyone.